1. Overview
WingsRoute ("WingsRoute", "we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.
By using our website or providing us with your personal information, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Identity Data: Full name, date of birth, passport details.
- Contact Data: Email address, phone number, mailing address.
- Financial Data: Payment card details (processed securely via third-party payment providers — we do not store card numbers).
- Travel Data: Travel preferences, destination history, dietary requirements, accessibility needs.
- Technical Data: IP address, browser type and version, time zone, cookie data, device information.
- Usage Data: Information about how you use our website, products, and services.
- Marketing Data: Preferences for receiving marketing from us and third parties.
3. How We Collect Your Information
We collect information through:
- Direct interactions: When you enquire, book, create an account, or contact us.
- Automated technologies: Cookies, server logs, and similar tracking technologies when you visit our website.
- Third parties: Airlines, hotels, payment providers, and analytics services.
4. How We Use Your Information
We use your personal data to:
- Process and manage your travel bookings and enquiries.
- Communicate with you about your bookings, changes, or cancellations.
- Provide personalised travel recommendations.
- Process payments securely.
- Send marketing communications where you have opted in.
- Comply with legal obligations.
- Improve our website, products, and customer experience.
- Prevent fraud and ensure security.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Travel Suppliers: Airlines, hotels, car rental companies, tour operators — only what is necessary to fulfil your booking.
- Payment Processors: Secure third-party payment services compliant with PCI-DSS standards.
- IT & Analytics Providers: Service providers who assist in operating our website and analysing traffic.
- Legal Authorities: When required by law, court order, or regulatory requirement.
All third parties are contractually required to handle your data securely and in accordance with applicable laws.
6. Cookies
We use cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us remember your preferences and understand how you use our site.
- Essential cookies: Necessary for the website to function correctly.
- Analytical cookies: Help us understand visitor behaviour to improve our services.
- Marketing cookies: Used to display relevant advertising (only with your consent).
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Typically:
- Booking data: retained for 7 years for financial and legal compliance.
- Marketing preferences: retained until you unsubscribe or withdraw consent.
- Website analytics data: retained for up to 26 months.
8. Your Rights
Under applicable data protection law, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data in certain circumstances.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, contact us at privacy@wingsroute.com. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL/TLS encryption for data transmission, access controls, and regular security reviews.
While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately so we can take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.
13. Contact Us
For any privacy-related queries, requests, or complaints, please contact our Data Protection Officer:
WingsRoute
525 Randall Ave Ste 100
Cheyenne, Wyoming 82001
Email: privacy@wingsroute.com
Phone: +1 888 538 8014